These terms govern your use of taven.insure and the wholesale brokerage services Taven provides to appointed retail agencies. By submitting a risk, requesting an appointment, or otherwise engaging with us, you agree to what's below.
Who Taven is.
Taven Insurance Services LLC is a licensed surplus lines broker. Our principal place of business is 2261 Market Street, Suite 18450, San Francisco, CA 94114. We operate under California surplus lines broker license #6018729 and National Producer Number 22154671. Our National Producer Number is 21-4487501.
Taven acts as a wholesale broker on behalf of retail insurance agencies. We are not a carrier, we do not issue policies, and we do not hold binding authority except where specifically delegated in writing by an admitted or non-admitted carrier.
The broker relationship.
When a retail agent submits a risk to Taven, we act as the retail agent's wholesale broker in placing that risk with insurance markets. The retail agent remains the agent of record for the insured. Taven does not have a direct contractual relationship with insureds except where expressly stated.
Our obligations are professional and reasonable. We'll use industry-standard diligence in marketing, placing, and servicing the risk. What we don't do:
- Guarantee that any specific market will quote, bind, or renew a risk.
- Provide legal, tax, or accounting advice. Insureds should consult qualified professionals for those.
- Warrant the solvency or claims-paying ability of any carrier to which we place business.
Using this site.
You may use taven.insure to learn about our services, submit risks, apply for agency appointments, and otherwise communicate with Taven. You agree not to use the site to transmit viruses, malicious code, or unauthorized automated scraping tools. Use of the submission form or appointment form constitutes consent to Taven's privacy practices as described in our Privacy Notice.
All content on the site. Including copy, layouts, and the Taven wordmark. Is owned by Taven and may not be reproduced for commercial purposes without written permission.
Submissions, quotes, and binders.
A submission sent to Taven is a request for a wholesale broker to attempt placement. Not an offer to bind coverage. A quote delivered by Taven reflects terms available from a specific market at a specific time and is subject to that market's final underwriting.
Coverage is bound only when a formal binder is issued. Either by Taven under delegated authority or, more commonly, by the carrier. Verbal confirmations, email exchanges, and informal acknowledgements are not binders. If you aren't sure whether coverage is bound, ask us in writing and we'll confirm in writing.
Fees & compensation.
Taven's compensation typically takes the form of a percentage commission paid by the placing carrier out of premium. In some specialty placements. Particularly manuscript or structured programs. We may charge a broker fee in addition to or instead of commission. All fees are disclosed in writing to the retail agent before binding and are subject to applicable state law and licensing requirements.
Taven does not accept contingent or volume-based compensation from carriers in a manner that would compromise our duty to the retail agent. Our carrier relationships are disclosed in full upon request.
Limits of liability.
Taven's liability for any claim arising out of our wholesale brokerage services is subject to our professional errors and omissions coverage and the applicable terms of our broker agreement with the retail agency. In no event will Taven be liable for indirect, consequential, or punitive damages. Nothing in these terms limits liability for fraud, gross negligence, or willful misconduct. Nor should any limitation be read to violate applicable state insurance regulation.
Termination of appointment.
Either Taven or an appointed retail agency may terminate the broker appointment at any time, with or without cause, on 30 days' written notice. Termination does not affect policies already bound. Those remain in force per the carrier's terms. Taven will cooperate in reasonable transfer-of-records requests at termination.
Governing law & disputes.
These terms are governed by the laws of the State of California, without regard to conflict of laws principles. Disputes arising out of these terms will be resolved in the state or federal courts located in San Francisco County, California. Except where mandatory state insurance regulation dictates otherwise.
Changes to these terms.
We may update these terms from time to time. Material changes will be posted here with a new effective date, and. For appointed retail agencies. Communicated by email at least 30 days before taking effect. Continued use of Taven's services after the effective date constitutes acceptance of the revised terms.